Support
We're here to help. Browse common questions below, or reach out and we'll get back to you within 1–2 business days.
Contact us
The fastest way to reach us is by email. Please include your account email and a brief description of the issue.
Email: [email protected]
We aim to respond within 1–2 business days (Monday to Friday).
Frequently asked questions
How do I reset my password?
On the login screen, tap "Forgot password" and enter your account email. You'll receive a reset link from Supabase. If it doesn't arrive within a few minutes, check spam or write to us.
How does my Premium subscription work?
Premium unlocks AI features (chat assistant, photo analysis, cry analysis), advanced sleep analytics, and sleep training programs. Subscriptions are managed via the App Store — you can cancel anytime in iOS Settings → Apple ID → Subscriptions.
How do I restore my purchase on a new device?
Open the app, go to Settings → Subscription, and tap "Restore purchases". Make sure you're signed in to the same Apple ID you used for the original purchase.
Why isn't my baby's data syncing with my partner?
Family sharing requires both members to be signed in and the partner to have accepted the invite code or QR scan. Check Settings → Family Sharing on both devices. If the issue persists, contact us.
Is my baby's data private?
Yes. Data is encrypted in transit and at rest, and we do not sell personal information. See our Privacy Policy for full details on what we collect and how we use it.
How do I delete my account?
You can delete your account and all associated data from inside the app (Settings → Account → Delete Account) or by email request. Details on the dedicated Delete Account page.