Support
We're here to help. Browse common questions below, or reach out and we'll get back to you within 1–2 business days.
Contact us
The fastest way to reach us is by email. Please include your account email and a brief description of the issue.
Email: [email protected]
We aim to respond within 1–2 business days (Monday to Friday).
Frequently asked questions
How do I reset my password?
On the login screen, tap "Forgot password" and enter your account email. You'll receive a reset link from Supabase. If it doesn't arrive within a few minutes, check spam or write to us.
How does my Premium subscription work?
You can use Watch My Baby for free; what most parents need every day is in the free version. Premium opens deeper analysis and extra tools. Subscriptions are managed by the store you bought from: cancel anytime in iOS Settings → Apple ID → Subscriptions, or in Google Play → Payments & subscriptions → Subscriptions.
How do I restore my purchase on a new device?
Open the app, go to Settings → Subscription, and tap "Restore purchases". Make sure you're signed in to the same Apple ID you used for the original purchase.
Is my baby's data private?
Yes. Data is encrypted in transit and at rest, and we do not sell personal information. See our Privacy Policy for full details on what we collect and how we use it.
Does Watch My Baby use AI?
Yes. The personal assistant, cry analysis and photo checks (food safety; skin, rash and stool) run on AI models and base their answers on your baby's age and records. Results are guidance, not a diagnosis or medical advice. If you're worried about your baby's health, contact your doctor. Our Privacy Policy explains how these features handle your data.
How do I delete my account?
You can delete your account and all associated data from inside the app (Settings → Account → Delete Account) or by email request. Details on the dedicated Delete Account page.